Refund policy

Thank you for shopping with Solveraa. We want you to love your order, but if something is not right, please review our return and exchange policy below.

1. Return & Exchange Eligibility

Returns and exchanges are accepted within 14 days of delivery.

To be eligible for a return or exchange:

The item must be unused
The item must be in its original condition
All tags and packaging must be intact
The item must not show signs of wear, damage, washing, or misuse

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Items that have been used or damaged by the customer
Items without original tags or packaging
Final sale or discounted items, unless faulty
Personalized or customized items, if applicable

3. How to Request a Return or Exchange

To request a return or exchange, please contact us within 14 days of receiving your order.

Email us at:

support@solveraa.co

Please include:

Your order number
The item you want to return or exchange
The reason for the request
Clear photos if the item is damaged, incorrect, or faulty

Once your request is reviewed, we will send you the next steps.

4. Return Approval

Returns and exchanges must be approved before sending the item back.

Items returned without prior approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as Solveraa is not responsible for items lost during return shipping.

6. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please note that refunds may take several business days to appear, depending on your bank or payment provider.

7. Exchanges

If you would like to exchange an item, please mention the preferred replacement item, color, or size in your request.

Exchanges are subject to stock availability.

If the requested item is unavailable, we may offer an alternative item, store credit, or a refund depending on the case.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email us at:

support@solveraa.co

Please include your order number and clear photos of the issue so we can assist you quickly.

9. International Returns

For international orders, customers are responsible for return shipping fees, customs charges, taxes, or import duties related to the return.

Solveraa is not responsible for delays caused by customs or courier services.

10. Contact Us

For return, refund, or exchange inquiries, please contact us at:

Email: support@solveraa.co