Shipping policy

At Solveraa, we aim to deliver your order as smoothly and efficiently as possible. Please review our shipping policy before placing your order.

1. Order Processing

Orders are processed within 1–3 business days after your order is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During launches, sales, or high-demand periods, processing times may take slightly longer.

2. Delivery Time

Delivery times vary depending on your location:

Domestic Shipping — Egypt:
Estimated delivery time is 2–5 business days.

International Shipping:
Estimated delivery time is 5–10 business days, depending on the destination country and customs process.

Please note that delivery times are estimates and not guaranteed.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method.

Shipping fees are non-refundable once the order has been shipped.

4. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

These charges are not included in the product price or shipping fee and must be paid by the customer when required.

Solveraa is not responsible for customs delays or additional charges applied by the destination country.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

Please allow some time for tracking information to update after receiving your tracking details.

6. Delivery Delays

Solveraa is not responsible for delays caused by:

Courier service delays
Customs clearance
Public holidays
Incorrect or incomplete shipping details
Unexpected circumstances outside our control

If your order is delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Please make sure all shipping details are correct before placing your order.

Solveraa is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@solveraa.co
.

8. Lost or Stolen Packages

Solveraa is not liable for packages marked as delivered by the courier but reported as lost or stolen afterward.

If you experience an issue with your delivery, please contact us and we will do our best to support you with the courier.

9. Contact Us

For any shipping-related inquiries, please contact us at:

Email: support@solveraa.co