Thank you for shopping with Solveraa. We work to make your order experience smooth from checkout to delivery.

1. Shipping Time

Orders are processed and delivered within approximately 2–7 business days across Egypt.

Delivery times may vary depending on your location, courier operations, holidays, high-demand periods, or circumstances outside our control.

2. Order Confirmation

After placing your order, you will receive a WhatsApp confirmation message to confirm your order details before shipping.

Please make sure the phone number provided with your order is correct and reachable.

Orders may be delayed if we are unable to confirm them.

3. Shipping Fees

Shipping fees are calculated based on your delivery location and will be displayed during checkout.

Original shipping fees are non-refundable, including in cases where an order is returned.

4. Return Shipping Fees

If you choose to return an eligible order, the customer is responsible for the return shipping fees.

The return shipping cost will be deducted from the refundable amount where applicable.

For products confirmed to have a manufacturing defect or in cases where Solveraa shipped an incorrect item, different terms may apply according to our Return, Exchange, Refund & Warranty Policy.

5. Order Delays

If more than 3 days have passed since placing your order and you have not received any confirmation, delivery update, or communication from us, please contact our Customer Service team so we can check your order.

You can reach us through:

WhatsApp: +201041580958
Instagram: @solveraa.co
Email: support@solveraa.co

Our team will assist you with your order status and any delivery-related issues.

6. Delivery Across Egypt

Solveraa ships orders across Egypt through our delivery partners.

Please make sure your shipping address, phone number, and delivery details are entered correctly when placing your order to avoid unnecessary delays.

Thank you for choosing Solveraa.

Solveraa Team